Business Systems Analyst II, Sr., or Lead

External•Little Rock, AR

11h•$65,000 - $140,000•Remote

About The Position

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture. Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment. We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees. Check out how we make a meaningful difference in the lives of others! https://player.vimeo.com/video/518665804 What We Offer You: A culture that values employees and celebrates, empowers, and inspires a diverse workforce Outstanding and affordable benefits package PTO provided at date of hire 11 paid holidays 401(k) with up to 6% match; fully vested from day 1 Remote opportunities with company-provided equipment Team-oriented, collaborative group of peers Career advancement opportunities Tuition Reimbursement Employee Assistance Program Inclusion Council and Employee Resource Groups Recharge Days and Volunteer Time Off This is a remote position. Life Takes You Places! Are you ready to join us? The base salary range for a Business Systems Analyst II is $65,000 to $110,000. The base salary range for a Sr. Business Systems Analyst is $82,000 to $140,000. Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for a annual incentive plan based on company performance and individual performance. This is a multi-level position with increasing levels of responsibility and requirements for each level. Business Systems Analyst II, Sr., and Lead Overview: Performs systems analysis and provides support and guidance to end-users for company applications and administration systems. Acts as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and drive system solutions to support business strategies and objectives.

Requirements

Strong knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation
Understanding of application design and system configuration
Understanding of project management methodologies
Basic understanding of SQL for extracting and analyzing data and troubleshooting issues
Advanced problem-solving and analytical skills
Strong written and verbal communication skills, as well as meeting facilitation skills
Ability to effectively convey complex and detailed technical information
Excellent organizational skills and ability to work independently
Ability to develop skills in multiple technical environments and grasp business processes
Ability to build relationships and collaborate with internal partners and vendors
Advanced knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation
Understanding of general system design and client server environments
Expert problem solving and analytical skills
Ability to build and maintain effective working relationships at all levels
Ability to work in a team environment
Bachelor's Degree in related field or equivalent experience.
2-4 years’ programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency.
Bachelor's degree in related field, equivalent work experience or demonstrated competency.
4-6 years' programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency.
Bachelor's Degree – related experience can substitute
For this level should be 7 years of related experience in programming, systems analysis, or business analysis
Or, equivalent military experience
Applicants must be authorized to work for ANY employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

LOMA courses
Master’s degree
Experience with process mapping/process documentation
Proven analytical and problem-solving experience
Configuration experience with Enterprise applications
Vast knowledge of insurance
Programming or SQL Experience

Responsibilities

Follows an established requirements gathering process to identify requirements
Conducts thorough research and analysis to validate business needs, objectives and opportunities
Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation
Works closely with internal business staff, IT developers/architects/technical experts and system vendors to translate business requirements into IT-based solutions
Coordinates development work with system vendor and/or IT developers/architects/technical experts to ensure appropriate system configuration
Performs testing to ensure optimal system configuration and performance.
Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
Provides support and guidance to end-users on company application functionality and capabilities
Performs root cause analysis of issues, identifies and recommends workable solutions to application and systems problems
Works with system vendors and/or IT technical team as needed to escalate and resolve complex issues, deliver system enhancements and support the application
Coordinates project activities including requirements gathering, configurations, testing, training and go live support.
Maintains project files and provides status updates.
Develops user documentation and training materials and may facilitate training on company applications and systems
Performs other related duties and responsibilities as assigned
Serves as the project lead for moderate to large profile projects that have system-wide impact.
Performs project activities including requirements gathering, configurations, testing, training and go live support
Gathers, analyzes, documents, and validates the needs of business stakeholders
Provides functional requirement documents including inputs, processing steps and outputs to meet user needs to assist developers in successfully translating and achieving project goals
Creates training documents and maintains project files and updates.
Facilitates training on new systems and/or process implementations.
Helps with the analysis of workable solutions to application, web, and systems problems
Focuses on timely methods for achieving deliverables
Develops skills in multiple technical environments and grasp business processes
Works closely with moderate to complex support issues and performs as a subject matter expert (SME)
Works with vendors to resolve issues, deliver system enhancements and support the application
Serves as a technical expert on all aspects of data and application support
Cross-trains, serves as a mentor to, and may lead and direct the work of other Business Systems Analysts
Tracks escalated issues, performs root cause analysis, implements solutions, and supports large group initiatives
Leads the analysis of workable solutions to application, web, and systems problems
Works on large projects that have system-wide impact
Works closely with complex support issues and performs as a subject matter expert
Serves as a team lead and cross trains and mentors all levels of Business Systems Analysts
Lead or assists with the creation of project schedules and enforces of project deadlines
Serves as the team leader and mentor

Benefits

A culture that values employees and celebrates, empowers, and inspires a diverse workforce
Outstanding and affordable benefits package
PTO provided at date of hire
11 paid holidays
401(k) with up to 6% match; fully vested from day 1
Remote opportunities with company-provided equipment
Team-oriented, collaborative group of peers
Career advancement opportunities
Tuition Reimbursement
Employee Assistance Program
Inclusion Council and Employee Resource Groups
Recharge Days and Volunteer Time Off