Business Systems Manager - ServiceTitan

Adams, Inc.•Elkhorn, WI

8d•Onsite

About The Position

Are you looking for the next step in your career? Adams, Inc. has been in the building trades industry since 1988 providing solutions to our customers by way of electrical, plumbing, HVAC, solar, and home backup power. We are a family-owned, value-based organization placing the needs of our customers and team members above all else! We have seven locations throughout Wisconsin and Illinois, and are looking to add a Business Systems Manager to our Elkhorn Team! This is an on-site position, working from our location in Elkhorn, WI. Adams, Inc. is proud to offer a full benefits package that includes health, dental, vision, and life insurances as well as paid time off, paid holidays, and discounts on our services. As our Business Systems Manager, you are responsible for enterprise-level ownership, governance, and forward development of the ServiceTitan platform across all Adams divisions and locations. This role ensures ServiceTitan operates as Adams’ structured operating system—driving clarity, consistency, scalability, and operational discipline. This role serves as System Architect, Governance Authority, Adoption Leader, and Integration Strategist. While not responsible for production or P&L outcomes, this position ensures that system design, workflow configuration, and reporting structure accurately support operational execution and long-term enterprise growth. This is a growth-track position with a defined path to Director of Business Systems within 18–24 months based on demonstrated architectural thinking, leadership maturity, and roadmap execution. Strategic Mandate (First 12–24 Months) Stabilize platform adoption and eliminate workflow inconsistency. Standardize cross-division configuration and governance. Build and execute a 24-month enterprise roadmap. Expand integrations and automation capabilities. Establish sustainable governance framework and approval protocols.

Requirements

Experience: 3–5+ years administering ServiceTitan or similar enterprise platform.
Technical: Advanced configuration expertise, API familiarity, Microsoft 365 integration exposure.
Leadership: Structured thinker, governance-oriented, comfortable enforcing standards.
Communication: Ability to train field teams and executive leadership effectively.

Responsibilities

Establish and enforce enterprise configuration standards.
Maintain structured approval process for pricebook, workflows, automation changes.
Protect reporting integrity through disciplined architecture.
Conduct quarterly system audits.
Drive measurable improvement in field and office adoption.
Develop structured training programs and documentation library.
Create accountability mechanisms for workflow compliance.
Coach leaders on system discipline and usage standards.
Partner with Operations to align system workflows with field execution.
Collaborate with Finance to ensure structural alignment.
Oversee API integrations and Microsoft 365 automation strategy.
Support expansion into new services, divisions, or acquisitions.
Own enterprise scheduling logic, technician configuration, and dispatch rules.
Standardize pricebook architecture across divisions.
Maintain KPI dashboard alignment.
Develop and maintain architectural documentation.
Build scalable system foundation for long-term growth.
Prevent configuration drift and fragmentation.
Delegate operational execution to avoid bottlenecks.
Contribute to digital transformation planning.