Business Systems Project Manager

LED FastStart • Baton Rouge, LA

1d

About The Position

Key Responsibilities
Lead major technology projects for LED, including managing and administering Salesforce from start to finish.
Work with teams across LED to improve how systems and processes work and ensure projects meet agency goals.
Manage LED databases and systems, coordinating with staff and vendors to keep projects on track and functioning properly.
Handle system permissions, fix user issues, maintain data accuracy, and train staff on how to use systems.
Clean, combine, and analyze data to create reports and datasets that support leadership decisions.
Review programs and systems for effectiveness, prepare annual reports, and coordinate with auditors on system reviews.
Help implement new policies and support modernization efforts by coordinating meetings and participating in improvement initiatives.

Work Experience
Minimum Qualifications
Bachelor’s degree in business administration, information systems, computer science, public administration, or a related field.
Three (3) years of professional experience supporting or administering enterprise technology systems, business applications, databases, or analytics platforms in a complex organizational environment.
Three (3) years of experience coordinating or supporting technology-related projects, including requirements gathering, stakeholder coordination, and system or process improvements.
Experience supporting CRM systems or comparable enterprise platforms, including user access, workflows, security roles, or data quality management.
Experience developing reports, dashboards, or datasets to support program management, performance measurement, or leadership decision-making.
Ability to communicate effectively with technical and non-technical stakeholders and serve as a liaison among program staff, IT teams, vendors, and external partners.

Preferred Skills and Experience
Hands-on experience as a Salesforce Administrator, including workflow configuration, user management, security roles, and system enhancements.
Experience with business process mapping, workflow optimization, and change management.

Requirements

• Bachelor’s degree in business administration, information systems, computer science, public administration, or a related field.
• Three (3) years of professional experience supporting or administering enterprise technology systems, business applications, databases, or analytics platforms in a complex organizational environment.
• Three (3) years of experience coordinating or supporting technology-related projects, including requirements gathering, stakeholder coordination, and system or process improvements.
• Experience supporting CRM systems or comparable enterprise platforms, including user access, workflows, security roles, or data quality management.
• Experience developing reports, dashboards, or datasets to support program management, performance measurement, or leadership decision-making.
• Ability to communicate effectively with technical and non-technical stakeholders and serve as a liaison among program staff, IT teams, vendors, and external partners.

Nice To Haves

• Hands-on experience as a Salesforce Administrator, including workflow configuration, user management, security roles, and system enhancements.
• Experience with business process mapping, workflow optimization, and change management.

Responsibilities

• Lead major technology projects for LED, including managing and administering Salesforce from start to finish.
• Work with teams across LED to improve how systems and processes work and ensure projects meet agency goals.
• Manage LED databases and systems, coordinating with staff and vendors to keep projects on track and functioning properly.
• Handle system permissions, fix user issues, maintain data accuracy, and train staff on how to use systems.
• Clean, combine, and analyze data to create reports and datasets that support leadership decisions.
• Review programs and systems for effectiveness, prepare annual reports, and coordinate with auditors on system reviews.
• Help implement new policies and support modernization efforts by coordinating meetings and participating in improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level