Business Systems Specialist

Colorado Mountain College-Glenwood Springs • Glenwood Springs, CO

1d • $64,418 - $71,573

About The Position

Under the supervision of the Assistant Vice President of Business Services, the Business Systems Specialist (BSS) is a primary point of contact for technical support of central multi-user administrative applications, especially Workday. The BSS will perform primary and secondary technical problem identification, analysis, and resolution. This includes troubleshooting applications and software for all internal customers, and is also responsible for assisting the software developers in testing software updates and new applications systems. Technical support duties may include implementing automated solutions for manual processes, project managing technology enhancements, initiating requests for system enhancements or changes to business procedures where applicable, and communicating with and potentially training of end-users. This position monitors the performance of system modules; collaborates with applications services staff; tests modifications and enhancements; assesses, troubleshoots, and documents system processing issues. Researches, tests and implements technology enhancements to meet compliance requirements for Federal/State reporting. Typically the position works with direct supervision while interacting with the IT Service Desk staff and members of the application development team in gaining insight to business processes, terminology and best practices which prove helpful in problem identification and resolution. Education and experience sufficient for the rigors of the position. Examples may include a Bachelor’s Degree and two years related experience, or equivalent education and experience that will provide the necessary knowledge, skill and abilities to perform the functions of the position. Welcoming. Innovative. Focused on Student Success. These principles reflect the soul of CMC. They guide us in building our teams, cultivating leaders, and expanding our approaches and mindset. They guide us to be an institution of higher education that’s the right fit for every faculty member, staff, student, and community member in its trust. Applicants must demonstrate a commitment to working effectively with students, employees, and community members of all backgrounds.

Requirements

• Education and experience sufficient for the rigors of the position. Examples may include a Bachelor’s Degree and two years related experience, or equivalent education and experience that will provide the necessary knowledge, skill and abilities to perform the functions of the position.
• Knowledge of Microsoft Office, knowledge of computer information systems; proven experience with troubleshooting principles, methodologies and issue resolution techniques.
• Excellent written, oral, interpersonal and presentation skills.
• Knowledge of the logic of computer applications and demonstrated ability to apply this knowledge to solve routine, extraordinary, and complex office problems.
• Applicants must demonstrate a commitment to working effectively with students, employees, and community members of all backgrounds.

Nice To Haves

• Preferred experience with Workday or other Financial Management Systems
• Bilingual (English/Spanish) or conversational language abilities preferred.

Responsibilities

• Maintains and monitors the Finance module in Workday to include regular system updates, trouble shooting, technology enhancements, and provide training and updates for end-users.
• Tests, fixes, and documents system-related issues and performs post-resolution follow-ups to ensure problems have been adequately resolved.
• Can escalate support issues when appropriate and manage third party and vendor relationships.
• Serves as the Region Costing Manager within Workday to ensure budgetary and procedural compliance and subsequently approve transactions for central services and the college wide regions.
• Serves as the Reporting Lead within Workday for Business Services.
• Develops Workday reports by communicating with IT regarding the required data needing to be collected.
• Synthesizes business issues and end-user needs and provides technical solutions.
• Develops and interprets technical documentation for training and end-user procedures.
• Coordinates with department and campus heads to assess application training needs and objectives.
• Identifies areas of operational weakness and possible training solutions and develops individual or group training opportunities, materials, and documentation.
• Manages and tracks large number of details and facts and understands how each fits into the big picture.
• Tests system updates for compatibility and assesses module updates for implementation. Including critical path testing.
• Interprets and implements regulatory changes, both internal and external, to maintain compliant systems and procedures.
• Makes the Assistant Vice President of Business Services and the Controller aware of any issues that may compromise compliance with laws, regulations and policies.
• Serves on the software governance committee and recommends changes and improvements to systems to enhance end-users’ adoption and use.
• Other duties as assigned

Benefits

• Medical, Dental, Vision, Life Insurance, Pet insurance, retirement contribution, tuition reimbursement, annual & sick time, mental health resources, healthy lifestyle benefits, affordable transitional housing may be available to the successful candidate based on eligibility and availability, relocation if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level