Jacks Monterey Busser (AM)

Portola Hotel & Spa•Monterey, CA

76d

About The Position

The Jacks Monterey Bussers are responsible for assisting the Food Server in serving guests. They must have good communication skills, the ability to lift, pull and push moderate weight and be willing to work with urgency in a fast paced environment with continual customer contact. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business. The Ideal Candidate will: Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality. Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers. Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests. Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

Requirements

High School Diploma or equivalent - Required
California Food Handlers / ServSafe Certification - Required
State approved Certification Alcohol management - Required
Detail oriented and comfortable working in a fast-paced environment
Ability to solve problems quickly.
Basic computer and phone skills.
Minimum 6-months of Food & Beverage experience required; hospitality experience preferred.

Responsibilities

Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests' experience
Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
Responsible for maintaining work areas and equipment clean
Responsible for clearing, wiping down and setting tables with dishes, napkins, silverware, glassware and condiments for the next guest
Assists serving staff in delivering food orders to tables
Responsible for refilling guest water glasses and coffee cups
Maintain sanitation, health and safety standards in work areas
Complete food and beverage knowledge and be able to communicate in detail to guests
Comply with the Company's standards of conduct
Assist bartenders with refilling ice bins, washing glassware, bussing dishes and replacing beverage products when scheduled as bar back
Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.