Busser (GCM)
About The Position
Busser Ghirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company. Scope of Responsibilities: Provide exceptional Guest service Maintain dining floor to Company Standards of cleanliness, arrangement, and display Maintain detailed knowledge of all products, pricing, and Company History Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition. Maintain the stockroom in a clean and orderly fashion Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition Properly Set Up, Maintain, and Break Down dining area Replenish various server items throughout the day as needed, such as napkins, spoons, creamer, sugars, etc. Keep knowledge level current of all fountain products and their required preparation Perform “Semi-Table Service" function as part of overall Guest Satisfaction Empty trash cans and assist with trash runs, maintain the trash storage area
Requirements
- Strong oral and written communication skills
- Ability to work with little or no supervision
- Ability to work with a diverse work team and meet adversity with professionalism
- Ability to manage time effectively
- Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
- Ability to operate a dishwashing machine
- Must be 18 years old
- High school diploma preferred
Responsibilities
- Provide exceptional Guest service
- Maintain dining floor to Company Standards of cleanliness, arrangement, and display
- Maintain detailed knowledge of all products, pricing, and Company History
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
- Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
- Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
- Maintain the stockroom in a clean and orderly fashion
- Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
- Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
- Properly Set Up, Maintain, and Break Down dining area
- Replenish various server items throughout the day as needed, such as napkins, spoons, creamer, sugars, etc.
- Keep knowledge level current of all fountain products and their required preparation
- Perform “Semi-Table Service" function as part of overall Guest Satisfaction
- Empty trash cans and assist with trash runs, maintain the trash storage area
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
