Butler, Caesars Tower Guest Services (Caesars New Orleans)

Caesars Entertainment • New Orleans, LA

3d

About The Position

The Butler position provides dignitary guests with the finest in food, beverage, personal butler/valet services and amenities.

Requirements

• Minimum two years experience in hospitality services such as butler/valet or equivalent.
• Literate and fluent in English.
• As well as the ability to read, write and speak in English.
• Previous customer service experience required, with an emphasis in the hospitality industry preferred.
• Must possess excellent oral, written and communication skills.
• Must be able to get along well with co-workers and work as a team.
• PC literate with a minimum working knowledge of Microsoft’s Word and Excel required.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Able to lift and carry serving trays weighing up to 25 lbs.
• Auditory range to include immediate environment.
• Visual field to include near and far distances.
• Mobility to move quickly and easily about Hotel and Restaurant areas.
• Ability to maintain composure under all situations, including handling abusive guests, in a positive manner.
• Ability to walk, talk, stand, balance and work in a noisy environment.
• Manual dexterity, including handling silverware, dishware, guest checks and pencils/pens.
• Ability to work as a team member and coordinate activities.
• Excellent communication skills.
• Ability to work in a “smoke filled” environment.

Responsibilities

• Greets all dignitary guests and makes them feel welcome by seeing to their needs.
• Serves meals, tea, hor d’ouvres, cocktails and other food and beverage to Hotel guest rooms.
• Performs concierge duties.
• Assists dignitary guests in unpacking, packing and the selection, care and maintenance of their wardrobe.
• Coordinates appropriate wardrobe needs i.e., pressing, dry cleaning, and polishing shoes.
• Arranges for personal services such as haircutting and styling, manicures, massages, etc.
• Remains immediately available during assigned shift to respond to guests’ needs and expectations.
• Arranges for the provision of special services on request such as birthday cakes, special food or beverages, etc.
• Maintains butler’s pantry and all other assigned areas in a neat and serviceable condition.
• Reports any deficiencies to assigned supervisor and coordinates corrective action.
• Maintains the hospitality and clean, professional appearance of the Hotel Lobby and guest sitting areas.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees