C&S Strategy and Operations Capability Manager - Remote

UnitedHealth Group•Minnetonka, MN

15h•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The C&S Strategy and Operations Capability Manager will partner with Strategic Portfolio leads, IT, Health Plan and Regulatory Teams, Operation Leads, and other internal cross functional partners to drive improvements of existing digital technology solutions to deliver a best-in-class experience to our C&S membership across various platforms and tools. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: This position contributes to the intake and evaluation of IT requests based on C&S strategic and regulatory priorities to identify business needs and translate into specific requirements. These requests will be both identified by candidate through data driven knowledge and relationship building, as well as through leadership internal capability owners, senior leadership, and health plans. Following a capability management discipline, this role will leverage C&S Common Intake request intake, prioritization, and IT Agile processes, and will support the phases of Agile IT software development including initiation, design, and testing This role will work with product owners and business stakeholders to gather, develop, document, write and validate business needs, requirements and specifications. Collaborates with teams to identify the most effective way to meet business needs when considering all variables, which at times may include non-IT solutions. Will also work closely with stakeholders and cross-functional teams to ensure alignment and resolve business, data and process issues within the team This position is also responsible for researching and analyzing data and business processes via quantitative and qualitative analysis for requirements development and to support solutioning. Collaborates with project stakeholders and technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow and/or functionality This role requires analyzing and contributing to capability development business processes and improvements, and supports preparation and development of capability business benefit cases for leadership approval. He or she will also lead cross-functional meetings and maintain productive relationships with stakeholders on capability strategies, related activities, challenges and opportunities You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

3+ years of analytical or technical experience
Demonstrated familiarity with Cost/Benefit Analysis development and Capital Business Processes
Intermediate proficiency with Word, Excel, Visio, PowerPoint, and SharePoint
Proven excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities
Demonstrated ability to communicate ideas clearly and concisely, interface with and present to leadership effectively
Proven ability to effectively break down barriers to maintain progress on initiatives
Proven ability to build trust and form effective relationships with stakeholders
Proven excellent oral, written and interpersonal communication with both technical and business audiences

Nice To Haves

Experience in Government related Health Care/Clinical environments -and/or- Delivering on complex IT needs in a matrixed organization
Experience in Agile development
Experience working on a virtual team
Proven working knowledge of relational databases, data base structures, and data mapping
Proven flexible and deals well with ambiguity
Proven ability to influence course of action with diplomacy and tact when others are directly accountable for outcomes
Proven ability to manage multiple tasks and priorities in a matrixed environment
Proven solid problem-solving skills and attention to detail

Responsibilities

This position contributes to the intake and evaluation of IT requests based on C&S strategic and regulatory priorities to identify business needs and translate into specific requirements.
This role will work with product owners and business stakeholders to gather, develop, document, write and validate business needs, requirements and specifications.
This position is also responsible for researching and analyzing data and business processes via quantitative and qualitative analysis for requirements development and to support solutioning.
This role requires analyzing and contributing to capability development business processes and improvements, and supports preparation and development of capability business benefit cases for leadership approval.
He or she will also lead cross-functional meetings and maintain productive relationships with stakeholders on capability strategies, related activities, challenges and opportunities