CAC Administrator

Commonwealth of Massachusetts•Worcester, MA

About The Position

· Receive and manage intake calls for the Children’s Advocacy Center · Serves as the primary point of contact for general inquiries via phone and email · Intake emergency response calls from the Department of Children and Families (DCF) and distribute appropriate notifications to MDT partners · Coordinate communication between MDT members as needed · Follow up with MDT partners regarding missing or outstanding documentation · Monitor and manage the CAC email daily · Create and maintain case files, including 51A reports and police records · Enter cases into the CAC database accurately and in a timely manner · Maintain organized onsite and offsite files in accordance with record-retention policies · Request and track medical reports from the Child Protection Program at UMASS · Compile and maintain statistical data for reporting and grant requirements · Schedule forensic interviews as needed · Support CAC accreditation and re-accreditation processes · Order offices supplies and CAC-specific materials · Support special projects, events, training and program initiatives as assigned · Schedule mandated reporter training for our community partners · Understanding of trauma-informed and victim-centered practices.

Requirements

Proficiency in Microsoft Office 365
Self-motivated with ability to work well independently and as part of a team
Excellent organizational skills with a strong attention to detail
Effective written and verbal communication skills
Ability to prioritize time sensitive matters and meet deadlines
Ability to work in a fast-paced environment
Ability to maintain strong working relationships with fellow employees, professionals, community members and other government agencies
Capacity to maintain a high level of confidentiality and maturity in handling sensitive matters

Responsibilities

Receive and manage intake calls for the Children’s Advocacy Center
Serves as the primary point of contact for general inquiries via phone and email
Intake emergency response calls from the Department of Children and Families (DCF) and distribute appropriate notifications to MDT partners
Coordinate communication between MDT members as needed
Follow up with MDT partners regarding missing or outstanding documentation
Monitor and manage the CAC email daily
Create and maintain case files, including 51A reports and police records
Enter cases into the CAC database accurately and in a timely manner
Maintain organized onsite and offsite files in accordance with record-retention policies
Request and track medical reports from the Child Protection Program at UMASS
Compile and maintain statistical data for reporting and grant requirements
Schedule forensic interviews as needed
Support CAC accreditation and re-accreditation processes
Order offices supplies and CAC-specific materials
Support special projects, events, training and program initiatives as assigned
Schedule mandated reporter training for our community partners
Understanding of trauma-informed and victim-centered practices.