CAD Support & Administration Specialist

California Closets•Phoenix, AZ

3d•$20

About The Position

The CAD Support & Administration Specialist provides technical, operational, and administrative support for California Closets’ proprietary CAD platforms and related engineering systems. This entry‑level role is ideal for someone with strong analytical skills, a service mindset, and a passion for supporting design and engineering teams through efficient tools, clean data, and reliable system performance.

Requirements

Strong Excel skills and understanding of database fundamentals.
Basic knowledge of CAD tools (AutoCAD, SolidWorks, or similar).
Ability to troubleshoot technical problems and support end users.
Strong communication skills and ability to work independently in a remote environment.
Detail‑oriented, well‑organized, and able to manage multiple priorities.

Responsibilities

Maintain software licenses, seat assignments, and user access for CAD tools.
Install or coordinate installation of CAD software updates, patches, and plug‑ins—mirroring typical CAD administrator tasks.
Support configuration of design rules, templates, libraries, menus, and environment settings.
Monitor system use, performance, and storage; identify issues proactively, similar to external CAD admin roles.
Provide Tier 1–2 support for CAD tools, integrations, crashes, and performance issues.
Diagnose system and user problems; escalate when needed (a core function in most CAD Specialist roles).
Troubleshoot integration issues across design, engineering, and operations tools.
Maintain a knowledge base of common issues, fixes, and best practices.
Execute updates to design system databases and libraries, ensuring accuracy and standardization.
Maintain metadata, model attributes, and relational datasets, aligned with external CAD data management practices.
Participate in data conversion or migration efforts when new tools or versions are introduced.
Create user guides, SOPs, quick‑reference documentation, and release notes.
Deliver onboarding and refresher training sessions for designers and engineering teams—common in CAD admin roles.
Maintain internal documentation for workflows, libraries, integrations, and troubleshooting procedures.
Partner with Engineering, Operations, Sourcing, Product Development, and IT to resolve issues.
Collaborate with vendors or contractors on upgrades, fixes, testing, or data issues—consistent with external market roles.
Participate in user feedback sessions to identify improvement opportunities in CAD workflows.
Participate in planning, testing, and rollout of CAD upgrades, integrations, and feature enhancements (a standard expectation in CAD admin roles).
Conduct smoke tests and regression tests; document results; support production deployment.
Identify opportunities for automation and process improvement, aligned with CAD Administrator/Programmer expectations.
Ensure adherence to CAD standards, naming conventions, and data quality requirements, similar to external CAD/Asset roles.
Maintain security practices for proprietary designs and sensitive data.