Caesars Rewards Supervisor Full Time (Planet Hollywood LV)

Caesars Entertainment • Las Vegas, NV

3d

About The Position

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY The Caesars Rewards Supervisor oversees Caesars Rewards Representatives to ensure all policies, procedures, and duties are properly followed. This role is responsible for training team members, maintaining consistency, and resolving customer conflicts using sound judgment and available resources. When not addressing supervisory tasks, the supervisor may also perform representative duties. HOW YOU WILL CREATE THE EXTRAORDINARY Travel required Caesars Palace, Paris, Horseshoe, Cromwell, LINQ, Planet Hollywood, Harrah's, and Flamingo.

Requirements

• Must be 21 years of age and able to obtain a Gaming Sheriff’s card.
• High School diploma or equivalent .
• Minimum of 1-year supervisory experience required
• Proficiency in PC skills and Microsoft applications; familiarity with CMS and WINet is a plus.
• Communicate clearly and professionally in all interactions.
• Maintain a friendly and outgoing demeanor.
• Work effectively in a fast-paced environment.
• Comfortable with moderate exposure to second-hand smoke.
• Adapt to elevated noise levels in the workplace.

Nice To Haves

• Proficiency in PC skills and Microsoft applications; familiarity with CMS and WINet is a plus.

Responsibilities

• Supervise and support Caesars Rewards Representatives, ensuring compliance with policies and procedures.
• Coordinate and monitor promotional activities, confirming all rules are followed.
• Communicate updates on new policies, procedures, and departmental standards (e.g., dress code, customer relations).
• Train new team members and provide necessary codes and materials for onboarding.
• Stay informed about hotel functions and amenities to assist guests effectively.
• Perform administrative tasks, including reports and assigned projects, in a timely manner.
• Assist with events and tournaments as needed.
• Escalate severe issues (system, customer, or employee-related) to the Manager immediately.
• Carry out additional duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED