Café Experience Lead
About The Position
The Café Experience Lead plays a central role in shaping the daily member experience at The Lighthouse. This position is approximately 80% focused on leading and elevating café operations and 20% dedicated to supporting campus-wide operational needs, including opening and closing procedures. As a key hospitality leader, this individual is friendly, organized, and service-driven, with a genuine passion for coffee, food & beverage, popular culture, and the creative arts. They are a natural connector who builds strong relationships with members and guests while maintaining operational excellence behind the scenes. This role serves as both a supervisor and culture carrier. The Café Experience Lead ensures seamless service, supports team performance, rolls out new processes, and contributes to creating unparalleled experiences aligned with The Lighthouse brand ethos.
Requirements
- 2+ years of experience in a speciality coffee, hospitality, or food & beverage supervisory role
- Proven experience leading teams and managing shift operations
- Passionate about coffee and food & beverage, with strong product knowledge preferred
- Excellent communication and interpersonal skills
- Strong organization, inventory and operational management abilities
- Self-awareness, adaptability, and comfortable multitasking in a dynamic environment
- Flexible availability, including early mornings, evenings, and occasional weekends
- Be a good person
Nice To Haves
- Experience in a membership club or community-based hospitality environment preferred
Responsibilities
- Supervise daily café operations to ensure smooth, efficient, high-quality service
- Lead shifts and provide hands-on support, including working cafe shifts
- Foster a warm, welcoming, hospitality-driven atmosphere
- Build meaningful, charismatic connections with members and guests
- Oversee inventory management and assist with product ordering
- Monitor stock levels, product quality, and presentation standards
- Roll out and reinforce new operational processes and service standards
- Maintain high standards of cleanliness, organization, and food safety
- Develop and execute cafe classes and experiences for members
- Serve as opening and/or closing supervisor for the campus
- Ensure campus readiness at opening and secure, accurate closing procedures
- Act as a visible and supportive leader on the floor
- Lead morning or afternoon team meetings
- Assist with cross-functional operational initiatives and administrative projects
- Support a positive, professional environment aligned with The Lighthouse brand
- Be a liaison between leadership and campus teams
Benefits
- Medical, Dental, Vision
- PTO + Sick Time
- HSA, FSA, and Commuter + Parking Benefits
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Employee Assistance Program
- 401k with Employer Matching. No Vesting Period.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
