Cafe Management

Klatch Coffee•San Dimas, CA

18h

About The Position

Do you want to be part of building a coffee community? Do you love trying new experiences and sharing them with others? Do you enjoy making others day better? If the answer to any of these is yes please read on. As a Manager at Klatch Coffee you will have the opportunity to better your leadership abilities and develop strong relationships within the community while making and drinking delicious coffee. We are looking for both assistant managers and manager in training. San Gabriel locations include: San Dimas, La Verne, West Covina, Diamond Bar, Glendora, Pasadena. Also hiring for locations throughout the Inland Empire and Orange County. Our ideal candidate has an ability to meet both the spoken and unspoken needs of their customers and their team. They are organized, self motivated and fix problems in the short term while solving them in the long term.

Requirements

A minimum of one years of retail leadership experience
Continuous demonstrated ability to lead and provide excellent customer service
Ability to drive sales and control costs
Experience coaching, training, and developing others
Excellent communication and interpersonal skills
Effective time management and delegation skills
To be successful in this position you need to be self-driven and disciplined.
You'll need to be comfortable providing actionable feedback for team allowing them to grow in their positions.
You'll spend 80% of your time on the floor with the remaining time setting your team up for success through computer and admin work.
You must have a genuine interest in better the lives of those around you.

Responsibilities

Working along side the team to meet customers needs and grow the business.
Reporting directly to VP of retail you will support our business development efforts
Creating memorable service experiences through quality product and interactions
Demonstrate leadership of the store by ensuring cleanliness and organization.
Follow and enforce Klatch policies and procedures including safety, health, security, maintenance, and cash handling.
Maintain inventory of food and beverage items
Organize and monitor inventory
Manage and control waste
Monitor daily, weekly and monthly sales and growth
Ensure customer feedback and concerns are addressed within a timely manner.
Lead the team in serving customers according to speed of service standards.
Plan and execute the deployment of staff to ensure that all team members work effectively together to provide superior customer service.
Build teamwork and unity among crew. Maintain positive and productive relationships with all team members
Utilize training tools and resources to monitor staff progress and attainment.
Contribute to the development of the team by providing regular coaching and feedback to build their knowledge and skills. Recognize and respond to performance issues as appropriate
Understanding the variables in a PnL and how control them
Maintaining all costs within desired percent
Provide and promote constant coffee education among staff and customers
Schedule and supervise live music, entertainment, and art
Promote Klatch within community
Manage store promotions. Follow-up and ensure staff knowledge and execution of promotions, new products and seasonal items.