Cage Assistant Shift Manager - MGM Grand Detroit

MGM Resorts • Detroit, MI

8h

About The Position

As the Assistant Shift Manager, Cage, you’ll be at the heart of the action, ensuring our Casino Cage operations run smoothly and efficiently! Your mission? To protect our company’s assets while leading a dynamic team that delivers outstanding guest service with a smile. Get ready to manage operations, inspire your personnel, and create memorable experiences for our guests—all while having a blast in the exciting world of casino gaming!

Requirements

• Extensive experience in cash handling, auditing, and balancing large-volume cash transactions
• Excellent leadership and team management skills
• Exceptional attention to detail, accuracy and confidentiality
• Strong customer service orientation
• Over 2 years of cage cashier or related experience
• Must have a High School Diploma or GED

Responsibilities

• Oversees the Cage Operations team by ensuring efficient staffing, facilitating team member development and training, managing performance, and enforcing policies
• Monitors all operational areas for efficiency and effectiveness
• Escalates significant issues to the Director of Cage Operations, Cage/Credit Manager, Shift Manager, or CFO, including staffing concerns, team member relations challenges, procedural and regulatory violations, and operational or guest relations issues
• Delivers and upholds exceptional customer service by remaining attentive and responsive to guest needs

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Free parking
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED