Cage & Players Club Cashier- Seasonal

Belterra Park Gaming•Cincinnati, OH

21d•Onsite

About The Position

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. ESSENTIAL FUNCTIONS (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Greets Player’s Club guests in a courteous and friendly manner and explains amenities and features. Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods. Able to quickly and efficiently enroll guests into the Rewards Program while maintaining superb Guest Service. Responsible for cashing electronic checks, Credit and Debit transactions, lottery tickets and claims, cash out vouchers, Casino Credit, cash exchanges and other cash transactions. Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day. Knowledgeable in Property and Company Marketing promotions and events and able to communicate requirements and rules to guests and fellow team members. Safeguards the assets of the Department and Company while maintaining and balancing a cash drawer without variances. Ensures the safety and security of internal and external guests personal information and makes Confidentiality a priority. Understands, complies and completes tasks aligned with Federal Title 31 requirements. Understands and follows Property and Corporate policies and procedures set forth by the Department. Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers. Capable of assisting and effectively communicate job responsibilities to new team members to ensure proper training across shifts. Performs related duties and responsibilities as required

Requirements

These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking program.
Ability to maintain all regulatory licenses within assigned state of employment
Must successfully pass background check
Must successfully pass an alcohol and drug screening

Nice To Haves

Ability to effectively communicate with customers, outside contacts, and all levels of employees.
Ability to review and comprehend all necessary documentation.
Ability to observe and direct actions of subordinates.
Ability to use computer, keyboard, and similar equipment.
Must be flexible to work varying shifts and time schedules as needed.
This position operates in a working environment that is subject to varying levels of crowds, noise, the severity of which depends upon customer volume.
Knowledge of: Understanding of property and department policies and procedures.
Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.
Ability to: Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
Ability to communicate effectively with customers and all levels of employees.
Ability to observe and direct actions of subordinates.
Ability to effectively and efficiently move around all work areas.
Ability to balance bank at end of shift
Ability to identify and accurately cash different denominations of cash currency, checks, direct mail offers, etc.

Responsibilities

Greets Player’s Club guests in a courteous and friendly manner and explains amenities and features.
Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
Able to quickly and efficiently enroll guests into the Rewards Program while maintaining superb Guest Service.
Responsible for cashing electronic checks, Credit and Debit transactions, lottery tickets and claims, cash out vouchers, Casino Credit, cash exchanges and other cash transactions.
Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
Knowledgeable in Property and Company Marketing promotions and events and able to communicate requirements and rules to guests and fellow team members.
Safeguards the assets of the Department and Company while maintaining and balancing a cash drawer without variances.
Ensures the safety and security of internal and external guests personal information and makes Confidentiality a priority.
Understands, complies and completes tasks aligned with Federal Title 31 requirements.
Understands and follows Property and Corporate policies and procedures set forth by the Department.
Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
Capable of assisting and effectively communicate job responsibilities to new team members to ensure proper training across shifts.
Performs related duties and responsibilities as required