CalAIM Case Manager Floater (Foster City, San Mateo County)

MidPen Housing•Foster City, CA

About The Position

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025. Position Location: Foster City, San Mateo County CalAIM Case Manager Floater The CalAIM Case Manager Floater (CACMF) plays a key role in supporting residents enrolled in MidPen Resident Services’ CalAIM Housing and Tenancy Sustaining Services (HTSS) program by helping participants retain stable housing and address challenges that could jeopardize their tenancy. As part of the broader MidPen ecosystem, this role strengthens the organization’s commitment to high‑quality, person-centered services by providing timely coverage across properties and ensuring program compliance through accurate documentation and coordination with internal and external partners. It’s an exciting time to join because the CACMF not only supports HTSS implementation but also contributes to leadership, training, and continuous improvement efforts that enhance service delivery across the region. The role reports directly to the CalAIM Manager.

Requirements

Strong written/verbal communication; able to navigate language barriers using translation tools; bilingual needs vary by property.
Sound judgment, discretion, and effective problem‑solving when working with participants and partners.
Skilled in relationship‑building, active listening, negotiation, and conflict resolution while maintaining professional boundaries.
Detail‑oriented with strong organizational skills; able to work independently and collaboratively.
Knowledge of common mental health conditions and interventions including harm reduction, motivational coaching, and trauma‑informed practices.
Continuous learning mindset and commitment to best practices in serving high‑acuity populations.
Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office tools.
Valid CA driver’s license, reliable transportation, and ability to travel between properties (at least 60% field‑based).
Constantly perform desk-based computer tasks Frequently sitting Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required Travel to various San Mateo properties, as needed
B.A. or B.S. degree in psychology, counseling, social work, gerontology, or related field with 3 years of relevant experience or an equivalent combination of education and experience
Experience working with high needs or high acuity populations that have complex medical needs and/or have experienced trauma, homelessness, or any combination of the aforementioned
Experience working with CalAIM Housing Suite of Community Supports, Community Health Worker, and/or Enhanced Care Management
Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
Experience supporting program and service implementation and coordination
Experience collaborating with local service providers

Responsibilities

Implement CalAIM HTSS services at assigned properties and uphold all program standards and compliance requirements.
Provide direct case management to HTSS participants, supporting housing stability, goal setting, and access to needed resources.
Complete assessments, documentation, and required reporting while maintaining strict adherence to HIPAA policies.
Respond to crisis situations and carry out mandated reporting procedures as needed.
Support continuity of care by providing coverage across properties during staff vacancies or time off.
Collaborate with Property Management, Resident Services, Managed Care Plans, and community partners to address participant needs and improve service coordination.
Deliver high‑quality customer service through responsive communication, needs-based follow‑up, and partnership with external providers.
Maintain accurate Salesforce records—including data entry, progress notes, and participant plans—and use data to inform decisions.
Participate in team meetings, trainings, and collaborative activities while modeling a positive, solution‑focused approach.
Contribute to special projects, working groups, and continuous improvement efforts as assigned.