Call Center Advocate
About The Position
We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience. The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed. Even with limited experience, we will train the right person!
Requirements
- Strong phone etiquette and active listening skills
- Customer-focused mindset with the ability to adapt to different personalities
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Basic computer skills
- Accurate data entry skills
- High school diploma or equivalent
- Valid driver’s license
Responsibilities
- Manage a high volume of incoming calls
- Build strong trusting relationships with customer accounts through open and interactive communication
- Provide accurate and complete information using appropriate tools and resources
- Handle customer complaints, identify solutions, and follow up to ensure resolution
- Accurately document customer interactions, update accounts, and maintain records
- Follow all communication procedures, guidelines, and company policies
Benefits
- 401(k) with profit sharing
- One week of paid time off
- One paid personal day every 90 days (up to four per year)
- Health insurance
- Dental insurance
- Vision insurance
- Free life insurance
- Health savings account (HSA)
- 90-day performance evaluation with opportunity for pay increase
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
