Call Center Agent/Scheduler

Dermatology Specialists PA•Edina, MN

22h•$18 - $20

About The Position

Dermatology Specialists is looking for a Call Center Agent to join our growing team. The Call Center Agent performs a combination of medical and cosmetic patient scheduling including obtaining patient demographics and patient insurance verification. This is a hands on, patient focused position grounded in customer service.

Requirements

A high school diploma or equivalent is required and previous dermatology experience is preferred.
The candidate will have the ability to work independently and as a member of a team and will possess strong communication, customer service, organization and multitasking skills. As well as the ability to sense appropriate discretion in dealing with varies and difficult situations.
The ideal candidate possesses a strong work ethic, demonstrates attention to detail, scheduling proficiencies, and is organized.
As a condition of employment, Dermatology Specialists does require current Influenza vaccinations.

Nice To Haves

previous dermatology experience is preferred

Responsibilities

Collects patient demographic and insurance information and performs data entry to update practice management system and medical record.
Answers multi-line telephone and directs calls as appropriate.
Answers incoming calls to schedule appointments for dermatological services and/or take complete and accurate messages. Ensuring that related follow-up work is completed timely.
Schedules appointments following specific scheduling guidelines.
Verifies insurance eligibility via phone.
Performs other clerical duties as needed including answering telephones, screening calls, taking messages, pulling patient information, copying, faxing and filing.
Performs other duties as assigned.