Call Center Agent – Veteran Affairs Support

Golden Key Group

13d • Remote

About The Position

The Veteran Affairs Call Center provides 24/7 nationwide support to Veterans, dependents, and stakeholders across 22 VA Regional Offices. Services include benefits assistance, appointment coordination, case status updates, referrals, and escalation support. Operations run on three shifts to ensure continuous coverage.

Shifts:
Day Shift
Evening Shift
Overnight Shift(Weekend and holiday coverage required)
Work Location: Nationwide (remote and/or regional office-based, as applicable)
Education: Bachelor’s degree preferred (experience may substitute)
Position Summary:
Call Center Agents are the frontline support for Veterans and their families, providing timely, accurate, and compassionate assistance. Agents respond to inbound calls and inquiries while ensuring a positive experience for all Veterans served.

This announcement is associated with GKG's Future Opportunities. Future Opportunities includes contract driven professional services that are in proposal, source selection, or recently awarded. Expressing interest in GKG's Future Opportunities offers you the ability to share your capabilities and career interests with GKG; aligning your next step with your career goals!

Requirements

• Strong verbal communication and active listening skills
• Ability to work rotating shifts, weekends, and holidays
• Commitment to serving Veterans with respect and professionalism

Nice To Haves

• Bachelor’s degree preferred
• 1–2 years of customer service or call center experience preferred

Responsibilities

• Answer inbound calls and respond to Veteran inquiries
• Provide information on VA benefits, services, and programs
• Schedule appointments, document interactions, and route cases appropriately
• Follow established VA scripts, procedures, and compliance guidelines
• Maintain professionalism and empathy in all Veteran interactions
• Meet performance metrics for quality, accuracy, and call handling
• Work assigned shifts to support 24/7 operations
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level