Call Center Agent

S R INTERNATIONAL INC•Phoenix, AZ

9h•Remote

About The Position

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: Answering incoming phone calls in a fast-paced environment Resolving Tier 1 level issues Reviewing taxpayer accounts Verifying, gathering and simultaneously updating key information Educating taxpayers of online resources and current tax policies Submitting requests for payment arrangements Documenting actions taken into multiple systems Participating in all team engagement activities Meeting performance expectations

Requirements

Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Previous two positions should each be at least one consecutive year in a fast-paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
High school diploma or equivalent
Candidates MUST have 1 year of recent call center experience.
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.
Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.