Call Center Agents- Experienced (Integrity Exterior Services)
About The Position
Join Our Friendly Team as a Experienced Call Center Agent at Integrity Exterior Services! Are you an experienced call center agent with a friendly voice that people remember? At Integrity Exterior Services, we’re excited to expand our team with individuals who truly enjoy helping customers. We pride ourselves on providing top-notch service and communication, and we’re looking for seasoned professionals to bring their skills to our dynamic environment. Your Role: Provide exceptional service by answering customer inquiries with warmth and professionalism. Guide customers through our range of exterior service offerings, ensuring they feel informed and valued. Schedule appointments and assist with follow-ups, building rapport with every interaction. Handle customer complaints and concerns with a positive attitude, turning challenges into opportunities for satisfaction. Keep accurate records of customer interactions and track service requests using our CRM tools. Join us in creating a welcoming atmosphere that promotes trust and satisfaction for all our customers!
Requirements
- At least 1 year of experience in a call center or customer service environment.
- Outstanding communication skills with a friendly and inviting demeanor.
- Strong problem-solving skills—your ability to think on your feet makes all the difference!
- Familiarity with CRM systems and a knack for technology.
- A commitment to delivering a positive customer experience with every call.
Nice To Haves
- Knowledge of exterior services or home improvement is a plus.
Responsibilities
- Provide exceptional service by answering customer inquiries with warmth and professionalism.
- Guide customers through our range of exterior service offerings, ensuring they feel informed and valued.
- Schedule appointments and assist with follow-ups, building rapport with every interaction.
- Handle customer complaints and concerns with a positive attitude, turning challenges into opportunities for satisfaction.
- Keep accurate records of customer interactions and track service requests using our CRM tools.
- Join us in creating a welcoming atmosphere that promotes trust and satisfaction for all our customers!
Benefits
- Base Plus Commissions
- Great work enviornment at our office in Hammonton, NJ
- Top Notch Leadership
- Bonuses
- Full Time hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
