Call Center Associate

Tower Health • West Reading, PA

3d

About The Position

The Call Center Associate is responsible for obtaining patient meal selections. The Call Center Associate needs to have excellent attention to detail as they provide customer service and guidance for patients in selecting high-quality and nourishing meals. In addition to making and taking patient meal calls, associates also visit the patients on the nursing units to assist patients in selecting meals. The Call Center Associates are responsible for ensuring the stocking and food safety compliance of the patient care pantries.

Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• Relevant Experience
• Analytical Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Good Reasoning Skills
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills
• Problem Solving Skills
• Service Orientation
• Strong Team Player

Responsibilities

• Obtaining patient meal selections
• Provide customer service and guidance for patients in selecting high-quality and nourishing meals
• Making and taking patient meal calls
• Visit the patients on the nursing units to assist patients in selecting meals
• Ensuring the stocking and food safety compliance of the patient care pantries

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED