Call Center Collection Representative – Not Remote - In Office

Active/Balanced Healthcare Receivables LLC•Nashua, NH

2h•Onsite

About The Position

Medical Call Center Representative - Full-Time with Exceptional Benefits - On-Site Make a Difference in Healthcare While Building Your Career At BHR, we serve our clients so they can heal theirs. Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security. Established in 2007 | Privately Owned | Excellent Regional & National Client Base OUTSTANDING BENEFITS PACKAGE (30+ hours/week) Benefits Starting First of Month After 30 Days: FREE Virtual Healthcare for you and your entire household through AllyHealth Primary care, urgent care, dermatology, mental health services Scheduled therapy, psychiatry visits, life coaching ZERO co-pays - completely free to employees Employee Assistance Program - free counseling and support for you and family Health Insurance - Anthem BCBS with 3 plan options (company covers up to 55%) Dental - Delta Dental ($2,000 annual coverage) Vision - EyeMed coverage Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance Benefits After 90 Days: Paid Birthday Off - celebrate your special day 3 Weeks PTO - accrued bi-weekly Paid Holidays Benefits After 1 Year: 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately) Your Role: Medical Call Center Representative Work directly with consumers to resolve medical billing matters through professional negotiation and communication: Primary Responsibilities: Account Resolution - Contact consumers to negotiate payment in full, settlement options, and payment arrangements Strategic Negotiation - Review account information and ask probing questions to understand consumer situations and overcome payment objections Skip Tracing - Execute verbal skip tracing procedures to locate consumers, including gathering updated contact and employment information Documentation - Maintain accurate records by updating consumer information, call results, and detailed notes in our system Professional Communication - Leave compliant voicemail messages using mandated scripts Regulatory Compliance - Strictly adhere to HIPAA, FDCPA, TCPA, PCI-DSS, and all Federal and State Consumer Protection Laws Performance Standards - Meet and maintain established KPI (Key Performance Indicator) levels Additional Duties - Support team objectives through various tasks as assigned by management Work Environment & Schedule Schedule: Monday-Friday, 8:00 AM or 8:30 AM start time (based on staffing needs) Environment: Climate-controlled office setting Assigned cubicle workspace Primarily sedentary role (95% seated) Occasional light lifting (under 5 lbs) Building has stairs to access different areas Why Choose BHR? Stable, Growing Company - 18+ years of steady growth Meaningful Work - Directly support healthcare providers and help consumers resolve medical billing Comprehensive Training - We invest in your success with thorough training and ongoing support Career Growth Opportunities - Room for advancement within our organization Exceptional Benefits - Industry-leading package that supports you and your family Professional Development - Learn valuable negotiation and communication skills Ready to Join Our Team? IMPORTANT: This position requires excellent attendance and the ability to work your full committed schedule. We're looking for reliable team members who understand the importance of consistency in our consumer-focused environment and can maintain professional standards while meeting performance expectations. Apply today to start your rewarding career with AHR, where your dedication to attendance, professional communication, and performance excellence will be recognized and rewarded with outstanding benefits and career growth opportunities. BHR is an equal opportunity employer committed to workplace diversity and inclusion. Reasonable accommodations available for qualified individuals with disabilities.

Requirements

Computer Proficiency - Ability to operate personal computers and office applications
Training Completion - Must complete Basic Training and pass all required testing
Insurance Knowledge - Basic understanding of health insurance, motor vehicle insurance, and worker's compensation insurance
Communication Excellence - Strong verbal and written communication skills
Professional Demeanor - Ability to respond to questions tactfully and professionally
Interpersonal Skills - Strong human relations abilities for consumer interactions
Performance-Oriented - Ability to meet and maintain KPI performance levels
Honest, authentic, and hardworking
Professional and empathetic approach to consumer interactions
Detail-oriented with strong organizational skills
Team player with positive attitude
Resilient and able to handle challenging conversations

Responsibilities

Account Resolution - Contact consumers to negotiate payment in full, settlement options, and payment arrangements
Strategic Negotiation - Review account information and ask probing questions to understand consumer situations and overcome payment objections
Skip Tracing - Execute verbal skip tracing procedures to locate consumers, including gathering updated contact and employment information
Documentation - Maintain accurate records by updating consumer information, call results, and detailed notes in our system
Professional Communication - Leave compliant voicemail messages using mandated scripts
Regulatory Compliance - Strictly adhere to HIPAA, FDCPA, TCPA, PCI-DSS, and all Federal and State Consumer Protection Laws
Performance Standards - Meet and maintain established KPI (Key Performance Indicator) levels
Additional Duties - Support team objectives through various tasks as assigned by management

Benefits

FREE Virtual Healthcare for you and your entire household through AllyHealth
Primary care, urgent care, dermatology, mental health services
Scheduled therapy, psychiatry visits, life coaching
ZERO co-pays - completely free to employees
Employee Assistance Program - free counseling and support for you and family
Health Insurance - Anthem BCBS with 3 plan options (company covers up to 55%)
Dental - Delta Dental ($2,000 annual coverage)
Vision - EyeMed coverage
Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance
Paid Birthday Off - celebrate your special day
3 Weeks PTO - accrued bi-weekly
Paid Holidays
401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately)