Call Center Customer Service Representative

ChaseSource•Houston, TX

21h•$17

About The Position

We are looking for a Customer Service Representative to join our team and provide excellent customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. The ideal candidate should have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Requirements

High school diploma or equivalent from accredited institution.
Bilingual, fluent in both English and Spanish preferred
Previous experience in customer service or a related field is preferred.
At least 2 full and/or consecutive years of experience working in a call-center environment.
Proficient computer skills and the ability to learn new software quickly.
Ability to work well under pressure and in a fast-paced environment.
Strong problem-solving and conflict resolution abilities.
Professional phone etiquette and the ability to handle difficult calls.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Must have availability to work 40 hours per week and be able to commit to any 8-hour shift assigned by client between the operational hours of Monday – Saturday, 6:30am to 8:00pm without exception.

Responsibilities

Handle high volume of incoming customer calls in a professional and timely manner.
Communicate with customers via phone, email or chat.
Assist customers with their inquiries, provide accurate information, and resolve any issues or concerns they may have in a professional and timely manner.
Utilize available resources and defined research procedures to quickly respond to all inquiries regarding account activity, tag fulfillment and standard violation resolution.
Collaborate with other departments to escalate and resolve complex customer issues.
Take ownership of customer problems and follow up to ensure their satisfaction.
Maintain PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
Meet daily qualitative and quantitative targets to maintain operational standards.
Reconcile payments and prepares end-of-day reports as specified per section.
Update customer records and maintain accurate documentation of all customer interactions.
Stay up-to-date with product knowledge and industry trends to effectively assist customers.