Call Center / Customer Service Representative

Steve's Plumbing & A/CWaipahu, HI
1d$20 - $22

About The Position

Steve's Plumbing & A/C Service is on the lookout for an experienced Call Center /Customer Service Representative to join our team! Join a trusted and local plumbing and HVAC service provider in the state of Hawaii, proudly serving Maui, Oahu, Big Island, and Kauai. Steve's Plumbing and A/C Service wants your professional, service-minded mentality to be part of our family. What are you waiting for? Come and join our OHANA today! Benefits of joining our team: · Work/Life Balance & Job Stability · Flexible Schedule · Ongoing Training & development · Supportive staff & team · Medical, Dental & Vision Insurance · Employee Discounts · 401(k) Matching, IRA

Requirements

  • 2+ years of Call Center Experience
  • Demonstrated customer service skills with proven ability to handle difficult customer interactions.
  • Proven experience in sales
  • Proficient computer skills
  • Excellent verbal and written communication skills

Responsibilities

  • Optimize the customer service experience from our call center
  • Provide effective customer service and utilize sales negotiation tactics to close deals.
  • Assist customers with inquiries and research concerns to resolve issues
  • Partner with comfort consultants on their sales leads follow-up status
  • Identifies opportunities to deepen customer relationship by recommending products and services to meet customer needs.
  • Follow up with current customer leads
  • Review existing calls that need attention from prior day

Benefits

  • Work/Life Balance & Job Stability
  • Flexible Schedule
  • Ongoing Training & development
  • Supportive staff & team
  • Medical, Dental & Vision Insurance
  • Employee Discounts
  • 401(k) Matching, IRA
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