Call Center / Customer Service Representative
About The Position
Steve's Plumbing & A/C Service is on the lookout for an experienced Call Center /Customer Service Representative to join our team! Join a trusted and local plumbing and HVAC service provider in the state of Hawaii, proudly serving Maui, Oahu, Big Island, and Kauai. Steve's Plumbing and A/C Service wants your professional, service-minded mentality to be part of our family. What are you waiting for? Come and join our OHANA today! Benefits of joining our team: · Work/Life Balance & Job Stability · Flexible Schedule · Ongoing Training & development · Supportive staff & team · Medical, Dental & Vision Insurance · Employee Discounts · 401(k) Matching, IRA
Requirements
- 2+ years of Call Center Experience
- Demonstrated customer service skills with proven ability to handle difficult customer interactions.
- Proven experience in sales
- Proficient computer skills
- Excellent verbal and written communication skills
Responsibilities
- Optimize the customer service experience from our call center
- Provide effective customer service and utilize sales negotiation tactics to close deals.
- Assist customers with inquiries and research concerns to resolve issues
- Partner with comfort consultants on their sales leads follow-up status
- Identifies opportunities to deepen customer relationship by recommending products and services to meet customer needs.
- Follow up with current customer leads
- Review existing calls that need attention from prior day
Benefits
- Work/Life Balance & Job Stability
- Flexible Schedule
- Ongoing Training & development
- Supportive staff & team
- Medical, Dental & Vision Insurance
- Employee Discounts
- 401(k) Matching, IRA
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
