Call Center Debt Collector

NCB Management Services Inc•Jacksonville, FL

1d•Hybrid

About The Position

Are you a confident communicator who thrives in a fast-paced, goal-driven environment with Uncapped Earning Potential? We're hiring Call Center Debt Collectors who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution. POSITION OVERVIEW: Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

Requirements

Strong communication and active-listening skills
Ability to stay composed, confident and solutions-focused
Comfort working with performance metrics and structured call expectations
Basic computer proficiency and ability to learn new systems

Nice To Haves

Prior collections or call center experience is helpful but not required. - We provide training

Responsibilities

Make and receive calls to discuss past-due accounts with customers
Provide clear, empathetic explanations of account status and available resolution options
Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
Document all interactions accurately and efficiently
Meet daily, weekly and monthly performance goals
Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA

Benefits

Uncapped earning potential with competitive hourly pay plus performance incentives
Hybrid work arrangements
Business casual work environment
Medical, dental and vision insurance (with HSA Option)
Employee Assistance Program (EAP)
Company paid Life Insurance
Company paid Short Term and Long Term Disability
401(k) with Company match
Paid time off and paid holidays
Comprehensive training and ongoing coaching
Supportive team culture that values respect, compliance, and ethical practices