CALL CENTER OPERATOR

Sun Life Health • Casa Grande, AZ

1d • $17 • Onsite

About The Position

Patient Support – Connect, Schedule, and Care! We’re looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day. This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.

Requirements

• High School diploma or equivalent
• Experience using multi-line phone systems
• Comfortable using multi-line phone systems
• Computer literate, organized, and able to thrive in a fast-paced environment

Nice To Haves

• Bilingual (English/Spanish) preferred, but not required

Responsibilities

• Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
• Assist patients with portal registration, refill requests, and general questions
• Route calls, take messages, and provide personalized support to patients and providers
• Ensure accurate patient information and maintain HIPAA compliance
• Support staff with scheduling overflow and special patient needs

Benefits

• Great Company Culture – supportive, collaborative team
• Work/Life Balance – work stays at work!
• Time Off – 2 weeks PTO, 10 paid holidays, and sick time
• Health Benefits – medical (HSA/FSA), dental, vision, life, short- & long-term disability
• Future Planning – 403(b) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED