Call Center Out Bound - Dental

PrimeHealth+ • Grand Junction, CO

12d • $17 - $20

About The Position

Manage substantial amounts of outbound and inbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives

Requirements

• High school diploma
• 1+ years customer service
• Good Proficiency and navigation PC application included by not limited to MicroSoft suite of products and EMR scheduling systems
• Ability to multitask while actively listening
• Excellent verbal, written and keyboarding skills
• Good telephone manner with a clear speaking voice
• Effective communication skills and the ability to build rapport with the patients and outside professionals
• Ability to work well within a team atmosphere
• This position resides in a medical facility therefore, employee must obtain or show proof of the following vaccines prior to first day.
• Annual Flu Shot
• MMR
• Tdap (current booster)
• Varicella (Chicken pox)
• Hep B
• TB Test

Nice To Haves

• 1 + of medical work experience
• 3 + years of general call center experience
• Medical terminology knowledge a plus
• Bilingual in Spanish

Responsibilities

• Make outbound calls to new patients, patients assigned to new programs and preventative care visits
• Answers incoming medical office calls to schedule appointments, create professional written commutations and direct to appropriate parties
• Responds promptly to changes in workload and adjusts to new or different work assignments, as necessary
• Develops and maintains necessary confidential records and files
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED