Call Center Rep

Long Island Select Healthcare Inc. • Central Islip, NY

1d

About The Position

The Call Center Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. Representatives are expected to maintain a positive attitude while managing a high volume of calls, ensuring that each interaction is handled with care and professionalism. The ultimate goal is to enhance the customer experience, leading to increased retention and positive brand perception. By effectively communicating and problem-solving, the Call Center Representative contributes significantly to the overall success of the organization.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a call center environment.
• Strong verbal communication skills and a friendly demeanor.

Nice To Haves

• Associate's degree or higher in a related field.
• Experience with customer relationship management (CRM) software.
• Bilingual abilities in English and another language.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information regarding products and services and assist customers with their needs.
• Document customer interactions and maintain detailed records of conversations and resolutions.
• Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Schedules appointments for patients:
• Obtains & enters accurate demographic information into the EMR
• Identifies client needs, clarifies information, research issues and provides solutions.
• Identifies appropriate insurance as needed and re-verifies accordingly
• Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments
• Reviews appointment details with caller prior to hanging up
• Updates patient registration/demographic info with new/terminated insurance policies, copay information
• Makes reminder phone calls as requested
• Reschedules appointments when necessary
• Processes new patient registration forms, HIPAA, privacy notice, and demographic forms.
• Communicates Sliding Scale policy to patients, requests documentation.
• All other duties as assigned by the Patient Services Management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED