TBA - Call Center Representative – Confirmation Specialist

Great Day Improvements: A Family of Brands•Bedford Heights, OH

5d•$20•Onsite

About The Position

The Bath Authority - Call Center Representative – Confirmation Specialist $20/hour + Bonuses In-Office position If you have excellent customer service skills, join the The Bath Authority team! TBA has openings for experienced Customer Service agents. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive quality phone experience. The Bath Authority is an Equal Employment Opportunity Employer INDC

Requirements

1-3 years’ experience working in a call center environment or with customer service
Excellent customer service both written and verbal
Strong, accurate, data entry skills
Process focused - structure and consistency is key
Strong attention to detail and strong project management skills
The ability to successfully work as part of a team and autonomously

Responsibilities

Inbound and Outbound customer phone calls
Scheduling/ Rescheduling customer estimate appointments
Confirming and Verifying estimate appointments
Ensuring all appointments have resulted from the previous day
Assisting customers with service inquiries
Listening to recorded calls to verify customer data is aligned with the appointment data, correcting opportunities when available
Data entry
Call quality assurance
Reporting
Other duties as assigned