Temp-To-Hire Call Center Representative II

Conduent State & Local Solutions, Inc • Milwaukee, WI

7d • $17 - $17 • Onsite

About The Position

As a Temp-to Hire Call Center Representative you will be responsible for:
Answer inbound calls regarding child support receipts and disbursements
Handle standards in a fast-paced, large call volume environment.
Utilize multiple computerized systems, multi-tasking, and document each call.
Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.
Gather information and research/resolve inquiries.
Inform callers about the services available and assess caller's needs.

Requirements

• Have a High School Diploma or an equivalent level of education.
• Be able to successfully pass a background check and fingerprinting.
• 6 months’ customer service experience or equivalent in a high-volume call center environment preferred.
• Eligible to work in the US.
• 100% attendance and punctuality commitment.

Nice To Haves

• Excitement for innovative technology.
• Calm conflict resolution and problem-solving skills.
• The ability to convey complex information clearly and concisely.
• A strong work ethic.
• Effective and accurate written and verbal communication skills.
• Detail-oriented.
• Effective problem-solving skills.
• Well organized.

Responsibilities

• Answer inbound calls regarding child support receipts and disbursements
• Handle standards in a fast-paced, large call volume environment.
• Utilize multiple computerized systems, multi-tasking, and document each call.
• Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.
• Gather information and research/resolve inquiries.
• Inform callers about the services available and assess caller's needs.

Benefits

• Paid Training
• Great Work Environment
• Perkspot
• NO WEEKENDS
• Opportunity to get to regular status after 90 days. You are able to make more per hour based on quality and production after going to regular status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED