Call Center Representative Medical Assistant

GoHealth Urgent Care • Hartford, CT

1d • Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Remote position – must reside in Connecticut Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area. At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team! Market-leading benefits include: Medical, Dental, Vision, 401k matching Employee assistance and wellness programs including a strong focus on promoting mental health Generous Paid time off Growth opportunities Sign on bonus up to $3,500 for external candidates Schedule: 36 hours/week Weekdays: Set schedule (to be determined) Weekends: Every other weekend Hours: Weekdays 9 AM–6 PM | Weekends 8 AM–5 PM Location: Fully Remote (Must reside in Connecticut) Position Overview We are seeking a dedicated and detail-oriented Patient Representative to join our remote team. This role supports patient communication, documentation, and provider coordination.

Requirements

• High School Diploma required
• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
• Minimum 2 years of experience with EPIC EMR
• Under one year of Medical Assistant experience requires one of the following Certifications at the time of hire: CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists) NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)
• In lieu of an approved MA Certification, we will also accept one of the following at the time of hire contingent upon obtaining one of the above MA certifications in order to meet the requirements of the Certified Medical Assistant role and must be obtained within fifteen (15) months of your hire date to continue employment as a Certified Medical Assistant with GoHealth Urgent Care: 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting 1+ years of working phlebotomist experience
• In lieu of an approved MA Certification, we will also accept one of the following at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) CNA - Certified Nursing Assistant
• Additionally, CPOE certification for order entry is required within two weeks of start date.
• In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN
• Basic Medical Assistant duties
• Ability to type quickly, basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference

Nice To Haves

• Graduate of a Medical Assisting Program preferred
• Medical Assistant experience preferred
• Front Desk experience preferred

Responsibilities

• Receive high volume of incoming patient calls
• Make outgoing calls to relay results to patients as requested by providers
• Document all interactions using Epic SmartPhrases/Templates
• Check voicemails hourly and end of day
• Address provider tasks promptly and route notes to providers
• Prioritize multitasking and documentation accuracy
• Utilize and Respond to Microsoft Teams messages in real-time
• Will utilize company computer requiring VPN and stable internet
• Ensure device encryption and patient data protection
• Objective, accurate, and complete charting
• Escalate undocumented results to providers
• All patient interactions must be documented
• Maintain professionalism during patient interactions

Benefits

• Medical
• Dental
• Vision
• 401k matching
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Generous Paid time off
• Growth opportunities
• Sign on bonus up to $3,500 for external candidates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED