Call Center Representative - PT

Big Brothers Big Sisters of Long Island • Town of Islip, NY

2d • $17

About The Position

Purpose
The Customer Service/Call Center Representatives are responsible for making outbound calls and assisting donors with general inquiries and the scheduling of donations.

Requirements

• Minimum High School Diploma or equivalent.
• Knowledge of Microsoft Office, Excel/Word.
• Ability to communicate clearly and effectively.
• Ability to work in a fast-paced environment.
• Strong customer service and organizational skills

Responsibilities

• Responsible for ensuring a superior level of customer service is provided to all callers.
• Make outbound calls to solicit for donations.
• Verify donor information as presented in computer system/database.
• Completes necessary paperwork to update/correct/modify any information needed.
• Maintains databases and spreadsheets of tracked information, receipt requests, special instructions.
• Other projects as assigned by Supervisors.

Benefits

• competitive salary
• comprehensive benefit package (for Full-Time employees) including medical, dental, vision, retirement plan and generous paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees