Call Center Representative
About The Position
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly growing team! Your role at BHSN: The Call Center Representative is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every situation, aligned with the organization's core values. This role plays a crucial part in our organization's first encounters with those that we serve. Work Schedule: Monday–Friday 10am-6pm. Work schedule will be confirmed at time of hire. Please note that hours may vary to meet business needs.
Requirements
- High school diploma/GED
- 1+ years of experience in a customer service role preferred.
- Valid NYS driver’s license and reliable transportation required for local and regional travel.
Responsibilities
- Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively
- Helps keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time
- Assists individuals in making appointments for various clinical services throughout the BHSN System
- Communicates clear instructions related to scheduled services utilizing appropriate guidelines
- Identify and empathetically address patient concerns and, if necessary, escalate appropriately
- Triages specific and complex inquiries to the appropriate resource (management, clinical call center, billing call center, etc.)
- Supports collaboration and teamwork by sharing information and responding to questions/requests from the rehabilitation team and other support providers
Benefits
- Generous benefits, including personalized health coverage, paid time off, and holiday pay
- Working within our community, making a real impact, working alongside passionate colleagues
- Accessible leadership team, coaching for your growth, and ample training opportunities
- As a rapidly growing organization, there are endless opportunities to grow within the organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
