Call Center Representative
About The Position
Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Requirements
- High School diploma or GED
- Positive attitude
- High school diploma or equivalent; college degree preferred
- Minimum two years of related work experience
- Effective communication skills
- Interest and understanding of technology products and services
- Business ownership mentality
Nice To Haves
- Previous office experience
- Proficient in Microsoft Office
- Knowledge of customer service principles and practices
- Experience in a call center or customer service environment
- Data entry and typing skills (including 10 key)
Responsibilities
- Follow up on distributed leads
- Generate store traffic and contribute to the markets success
- Handle customer inquiries both by phone and text
- Support sales force by generating sales leads
- Follow communication scripts when handing different topics
- Research required information using available resources
- Provide customers with product and service information
- Candidates should be able to take feedback and criticism to improve productivity and character
Benefits
- Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
