Call Center Representative $17.50/HR - IMMEDIATE HIRE

TEKsystems•City of Plattsburgh, NY

2d•$18 - $18•Onsite

About The Position

IMMEDIATE OPENING FOR A CALL CENTER CUSTOMER SERVICE REPRESENTATIVE OPPORTUNITY TO WORK FOR ONE OF THE LARGEST HEALTHCARE MEDICAL DEVICE COMPANIES IN THE AREA OPPORTUNITY TO GAIN HEALTHCARE EXPERIENCE, LONG TERM STABLE JOB MONDAY - FRIDAY 9AM-530PM PLATTSBURGH, NY (ON SITE ONLY) $17.50/HR

Requirements

2 years of call center customer service experience or healthcare experience
Excellent communication skills
Microsoft Office proficient

Responsibilities

Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Accurately process, verify, and/or submit documentation and orders
Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Enter and review all pertinent information in EMR system including authorizations and expiration dates
Facilitate resolution on customer complaints and problem solving
Pays attention to detail and has great organizational skills