Call Center Sales and Business Support Agent - Verizon

OneTouch Direct • Tampa, FL

4d

About The Position

Join the exceptional team at OneTouch Direct as a Call Center Sales and Business Support Agent ! In this exciting role, you will not only drive sales but also provide crucial support to our valued partners and customers. We pride ourselves on delivering outstanding service and solutions, and you will be at the forefront of keeping our clients satisfied and engaged.

Requirements

• High school diploma or equivalent
• 1+ years of experience in sales, or call center roles.
• Strong verbal communication skills and a friendly, approachable demeanor.
• Ability to engage effectively with diverse customer profiles.
• Excellent problem-solving skills with a proactive and solution-oriented mindset.
• Familiarity with CRM software and call center technology is advantageous.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Team player who contributes positively to workplace culture and collaboration.

Responsibilities

• Engage with customers through inbound and outbound calls, handling inquiries, and providing insightful information about our products and services.
• Utilize your sales skills to identify customer needs and recommend the best solutions, maximizing every sales opportunity.
• Provide essential business support, helping clients solve issues and ensuring a seamless experience.
• Document customer interactions accurately and maintain meticulous records within our CRM systems.
• Work collaboratively with other team members to contribute to a positive and productive work environment.
• Continuously seek opportunities to improve processes, enhance customer satisfaction, and drive sales performance.

Benefits

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
• 6 checks per month : Weekly bonus payouts plus bi-weekly hourly pay checks!
• Supportive Environment : Classroom training, plus 1-on-1 support to get you going!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits : Health Care Plan (Medical, Dental & Vision)
• Growth : Opportunity for professional advancement as we grow!
• Culture : Diverse, welcoming culture with Employee Resource Groups
• Referrals : Refer a friend and earn up to $2,000 per person!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED