Call Center Scheduler - Statewide Specialty Scheduling

IU Health•Indianapolis, IN

7h•Hybrid

About The Position

Our Statewide Specialty Scheduling team is seeking a qualified professional to join our System Patient Access Center. This entry-level position operates as the "Virtual Front Office" for multiple outpatient physician practices throughout Indiana. The successful candidate will demonstrate reliability and consistency in attendance and punctuality. While previous call center experience is advantageous, it is not a requirement. Upon completion of training and fulfillment of performance standards, hybrid and/or remote work options may be available. Onsite location is the Revenue Cycle Shadeland office in Indianapolis, IN. Hours are Mon-Fri between the hours of 7a-5p. Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all. With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states. Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Requirements

Ability to multitask and efficiently use multiple screens and software programs.
Strong values-based customer service skills.
Capacity to work independently and apply critical thinking.
Effective written and verbal communication abilities.
Proficient typing skills (50–60 WPM).
At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
Requires working knowledge of patient registration and financial clearance.
Requires a high level of interpersonal and problem solving skills.
Requires effective written and verbal communication skills.
Requires the ability to work within a team and maintain collaborative relationships.
Requires the ability to take initiative and meet objectives.