Call Center Specialist (On-Site)

ALASKA HEART INSTITUTE • Anchorage, AK

1d • $20 - $25 • Onsite

About The Position

A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel.

Requirements

• High School Diploma or equivalent.
• Knowledge of medical terminology.
• Customer service experience and knowledge of proper telephone etiquette.

Nice To Haves

• One-year experience on a switchboard preferred in a health care setting.

Responsibilities

• Answer all calls in a friendly professional manner.
• Determine the need of the caller and connect call to the correct person or extension.
• Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.
• Retrieve and deliver messages received by our afterhours voice mail system.

Benefits

• Medical
• Dental
• Vision
• Colonial Life Elective Benefits
• Life Insurance
• Profit Sharing
• 401K
• HSA
• FSA
• Employee Assistance Program
• Wellness Program
• PTO- starting at up to 5.84 hours per pay period (increases with years of service)
• 8 paid holidays per year
• FMLA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED