Call Taker (Part Time)

CATALDO AMBULANCE BUSINESS TRUST • Malden, MA

15h

About The Position

Work involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports.

Requirements

• High school diploma or general education degree (GED) preferred.
• Knowledge of medical terminology preferred but not required.
• Strong communication skills via phone and email is required.
• Customer service experience in an office environment preferred.
• Must be able to work in a team setting.
• Must be detail oriented, punctual, able to multi-task effectively, and work in a fast-paced environment.
• Experience in data entry and general operating knowledge of Microsoft Office preferred.
• Multi-task data entry 20 to 30 words per minute with active listening during call processing.
• Telecommunicator
• Emergency Medical Dispatch
• C.P.R.
• State 911 certification.

Nice To Haves

• High school diploma or general education degree (GED)
• Knowledge of medical terminology
• Customer service experience in an office environment
• Experience in data entry and general operating knowledge of Microsoft Office

Responsibilities

• receiving and processing all non-emergency and emergency medical calls
• rapidly gather relevant information during call screening process
• provide pre-arrival instructions to a caller when applicable
• dispatch the appropriate level of EMS responders
• scheduling and dispatching of ambulances and chair car for routine and emergent transports

Benefits

• Required training and certifications will be provided as on the job training if not already completed. All training hours are paid and certification fees will be paid for by Cataldo Ambulance.
• Cataldo Ambulance Service offers career opportunity advancements throughout the company with a minimum one year of commitment within the communications center.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED