Capabilities Experience Manager

U.S. Bank National Association • Centennial, CO

2d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Join the Branch and Small Business Banking Platforms and Capabilities team in shaping the future of banker technology from within the business line. We are seeking a strategic and execution-focused professional to drive the ongoing transformation. This role will focus on introducing new capabilities and reimagining existing tools to enable growth, simplify the banker experience, and enhance client engagement. The ideal candidate will bring deep expertise in sales enablement, frontline platforms, and emerging technologies, with a proven ability to deliver complex initiatives that drive measurable business outcomes.
This role embodies U.S. Bank’s core values by fostering innovation, acting with integrity, and putting people first—ensuring that every solution enhances the experience of our employees and the clients they serve.

Nice To Haves

• Comprehensive knowledge of sales enablement capabilities and frontline/banker platforms.
• Strong understanding of emerging technologies and their application in a branch environment.
• Proven track record of delivering complex, cross-functional initiatives that result in measurable growth.
• Experience working with cross-disciplinary teams including digital, product, and compliance.
• Branch banking experience is a plus.
• Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions
• Strong analytical, decision-making and problem-solving skills.
• Demonstrated project management skills with proven ability to drive change through others.
• Considerable tact, diplomacy and people skills.
• Ability to influence the execution of specialized projects and to adapt precedent and make significant departures from traditional approaches to develop innovative solutions.
• Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency
• A demonstrated commitment to U.S. Bank’s values of integrity, collaboration and respect.

Responsibilities

• Lead initiatives that drive revenue growth and elevate client engagement through the application of current and emerging technologies.
• Define and evolve the strategic roadmap for branch & small business application platforms in alignment with customer needs and business goals. Partner with cross-functional teams to identify, prioritize, and scope enhancements to drive value and improve adoption.
• Partner with cross-functional teams—including product, technology, analytics, and digital—to deploy capabilities that enhance branch employee performance and optimize the interaction model for both clients and colleagues.
• Champion a culture of innovation and continuous improvement by contributing to ideation, backlogs and future state roadmaps
• Develop and document business requirements and conceptual flows to ensure future features are well-defined and ready for digital/technology teams to size and build.
• Collaborate with stakeholders to ensure alignment with compliance, risk, and operational standards.
• Monitor tool performance using data and analytics.
• Leverage frontline feedback to drive iterative improvements and ensure tools meet user needs.
• This individual will be responsible for identifying capability enhancements, shaping future-state technologies, and aligning platform development with an optimized interaction model for both clients and colleagues.
• Define and evolve the strategic 3 year roadmap for branch application platforms in alignment with customer needs and business goals. Partner with cross-functional teams to identify, prioritize, and scope enhancements to drive value and improve adoption.
• Monitor problem records to ensure timely resolution and inform backlog/future fixes
• Manages intakes for future enhancements and builds business case for enhancements (including business line requirements, concept flows – happy path and errors)
• Lead the definition of future-state interaction models that enhance experiences for clients and colleagues, with strong collaboration from partners across business lines and enabling functions
• Serve as the voice of the user within multiple stakeholders, bringing forward insights from branch staff and clients.
• Stay abreast of emerging technologies and best practices in digital platforms and retail banking experiences.
• Champion innovative approaches to reimagining how branches use technology to serve clients.
• May include creating materials for frontline colleagues to explain changes and enhancements
• Proven ability to define and drive platform capabilities and user-centered interaction models as it pertains to application platforms.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed