FT - Capriotti's General Manager - Westin Tempe

Horseshoe Bay Resort • Tempe, AZ

10d

About The Position

The Westin Tempe is looking for a FT - Capriotti's General Manager to join our
amazing  Team!

A Capriott's General Manager takes part in servicing our guests around our
beautiful Hotel and you'll be part of a great team of helpful people who are
passionate about delivering exceptional service. This task is to be handled in a
friendly, courteous, timely, and professional manner resulting in an extremely
high level of guest satisfaction.

A Capriotti's General Manager manages, directs and organizes the Capriotti’s
sandwich shop to maintain high standards of food and beverage quality, service
and marketing to maximize profits through outstanding customer service and
merchandising to maximize hotel profitability.

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Considerable skill in complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to move throughout all food and beverage areas and hospitality suites and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and distinguish product quality by smell, taste, and appearance.
• Knowledge of food and beverage industry, current market trends, federal, state and local laws pertaining to the hospitality industry, i.e. OSHA, Arizona Liquor Commission, Department of Health and Sanitation regulations, etc.
• Ability to effectively deal with both internal and external quests.
• Ability to move throughout the Restaurant areas and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• High school diploma required.
• Minimum 2 years Restaurant Management experience.
• CPR certified required
• First Aid training required
• Alcohol Certification Training, including Manager Alcohol Certification Training
• Food Handler’s Certification
• Ability to withstand work conditions in temperatures of 0◦F or less and up to 100◦F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Nice To Haves

• College degree preferred.
• Experience in a first class, medium-large hotel is preferred.

Responsibilities

• Maintains inventories of equipment, amenities, chemicals, and other supplies to ensure items are in stock and reorders Linen a timely manner.
• Coaches, counsels, and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
• Consults with Engineering, regarding repair or general maintenance of public areas.
• Performs line staff job functions under high volume and emergency situations.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED