Car Rental and CPO Program Manager (Performance Leader)

Frontline Performance Group • Orlando, FL

12d • Hybrid

About The Position

As a Performance Leader, you will join the NRC Team and work closely with car rental leadership, CPO stakeholders, and frontline sales teams across your assigned territory. You will manage all aspects of client interaction, from relationship management to hands-on coaching and development of frontline producers.
This role requires frequent travel within the territory and the ability to work independently while maintaining strong alignment with internal and client stakeholders.

Requirements

• Bachelor’s degree and/or equivalent education and work-related experience
• 3+ years of car rental industry experience and/or Certified Pre-Owned (CPO) operations
• 2+ years of leadership experience
• Experience managing direct customer contact, employee relations, budgets, and P&L in a high-volume operation
• Strong judgment and decision-making skills
• Excellent written and verbal communication skills
• Proven, team-oriented leadership style with a track record of success
• Ability to attract, coach, and develop talent
• Working knowledge of sales, inventory, and performance reporting systems

Responsibilities

• Partnering with FPG clients to effectively manage rental car and CPO operational processes
• Establishing and maintaining strong relationships with client leadership teams
• Driving incremental sales through effective training and employee development
• Supporting Certified Pre-Owned (CPO) program execution, including sales processes and performance improvement
• Managing rental car inventory and utilization across multiple locations within the territory
• Providing ongoing consultative support to dealerships where CPO programs are in place
• Maintaining accurate and timely operational and performance reports

What This Job Offers

• Job Type: Full-time
• Career Level: Manager