Card Services Associate

HawaiiUSA Federal Credit Union • Honolulu, HI

4d • $21 - $23

About The Position

The Card Services Associate is a vital member of the Card Services Division. This role is key to ensuring our members receive seamless card experiences by performing card related servicing for all card types (ATM, debit, and credit). The Card Services Associate is also responsible for handling card disputes, mitigating fraud risks, and ensuring compliance with federal regulations and card operating rules.

Requirements

• Minimum of two years of experience in card servicing or comparable work experience for a financial institution or customer service environment
• Understanding banking regulations and retail banking products preferred.
• Experience with ATM network management and credit card processing workflows preferred.
• High School diploma or equivalent.

Responsibilities

• Assist members with inquiries related to ATM cards, debit cards, and credit cards: Card balances, Transaction history, Card declines.
• Process card reissues, replacements, and PIN resets promptly.
• Educate members and staff on card features, benefits, and usage guidelines.
• Collaborate with other departments to address card-related issues efficiently.
• Perform corrections/ adjustments to member accounts.
• Investigate and resolve cardholder disputes while adhering to Regulation E, Regulation Z, and Visa/Mastercard operation rules.
• Handle chargebacks, unauthorized transactions, and fraudulent activity.
• Maintain accurate records of dispute cases and outcomes.
• Monitor card transactions for suspicious activity and patterns.
• Work closely with the Fraud team to identify potential fraud cases.
• Adhere to network rules/ regulations (e.g., Mastercard, Visa, Regulation E, Regulation Z).

Benefits

• We cover 100% of employee’s single medical, drug, vision, and dental monthly health insurance premiums.
• Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee.
• Tuition assistance for higher education is another special way we invest in our workforce.
• Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees