Card Services Representative

First Financial Credit Union•Pasadena, CA

50d•Onsite

About The Position

First Financial Credit Union (FFCU), a Southern Californian financial institution, is seeking a Card Service Representative to join its team at its new operations center in Pasadena. This role provides quality member service to internal and external members as well as provides technical support and education on products and services to front line staff. Performs monetary data entry and dispute research/resolution. Department supports Visa Debit, Visa Credit, ATM and Mobile Wallet

Requirements

Member focused, proactive, goal oriented, team player
Strong communication skills such as written, verbal, and active listening
Well organized, able to multi-task, set priorities, and manage time effectively
Solid understanding of Regulation E and Regulation Z
Proficient in Microsoft Word and Excel

Responsibilities

Process request for blocking, replacement or additional cards, requests for adding an authorized user, name changes or other card related functions
Provide support on card activation and resetting max PIN tries
Increase Visa Debit ATM and POS limits within maximum guidelines
Review and work daily chargeback financials, FIER, lost, return mail and fraud (CCS) reports
Able to use and explain Digital Wallet app features to members, for example: Apple Wallet or Samsung Pay
Work daily exception reports
Resolve daily Synapsys service events within established service line agreements
Review ATM suspect transaction reports and contact members as needed
Process ATM/Debit/Credit card disputes and fraud claims accordance with regulatory rules and Visa guidelines.
Maintains dispute tracking, vendor communications, and general ledger balancing
Files Berkley/FinSecure claims as necessary
Timely and professional processing of member requests, inquiries and correspondence
Provides member education on products and services
Performs various routine clerical duties
Actively participates in credit union and department team building/promotions
Updates job knowledge by participating in educational opportunities (individual learning plans)
Performs all duties in compliance with laws, regulations, Credit Union policies and procedures
Must comply with all BSA and OFAC regulations
This job description is subject to change at any time
Performs all other duties as assigned

Benefits

Medical, Dental, Vision, Flexible Spending Accounts and Employee Assistance Program
Company-sponsored Life insurance, Short and Long term disability
Voluntary Benefits with Colonial Life and Guardian
Paid Time Off (PTO) for Non-Union employees
Additional PTO Service award for every 5 years of service
401(k) with 3% Safe Harbor Employer Contributions
Incentives and Recognition based on performance
Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
Employee appreciation and recognition events
Opportunity to win trips
Opportunities for gain sharing