Card Services Specialist III (Lead)

OceanAir Federal Credit Union•Oxnard, CA

About The Position

Join Our Team as a Card Services Specialist III! Are you ready to take your card services expertise to the next level? OceanAir Federal Credit Union is looking for a dynamic and detail-oriented Card Services Specialist III to join our team! If you have a passion for card operations, love solving complex problems, and enjoy working in a collaborative environment, this is the perfect opportunity for you. About Us: At OceanAir, we believe in making things right, making them easy, and making them personal. We are committed to providing the greatest benefit possible to our members and our community. Join us in nurturing deep, personal relationships and delivering easy financial solutions! What You'll Do: Lead the Charge: Resolve high-complexity card disputes and chargebacks with finesse. Detect and Protect: Perform detailed research to support fraud detection and trend identification. Keep Things Moving: Manage daily card file processing, including authorizations, settlements, and hot card reporting. Vendor Whisperer: Coordinate with vendors like Visa, MAP, Amplifi, and BDI on card-related issues. Compliance Guru: Provide expertise for compliance-related reviews and policy updates. Member Champion: Respond to escalated member inquiries and resolve complex card-related issues. Team Player: Train and support Card Services Specialist I and II team members. Project Pro: Participate in cross-functional projects related to card operations and fraud prevention.

Requirements

Advanced knowledge of card operations, dispute processing, and debit/credit settlement procedures.
Strong understanding of card industry regulations, including Reg E and Visa dispute resolution rules.
Ability to analyze fraud trends and recommend solutions for loss mitigation.
Experience with third-party card processing systems and digital banking integrations.
Excellent communication skills and the ability to explain technical details clearly.
Strong attention to detail, organizational skills, and ability to meet deadlines.
Proficiency in Microsoft Office Suite and credit union core and card management systems.
High school diploma or GED required; associate or bachelor’s degree in business or finance preferred.
Minimum of 5 years in card services or financial institution operations, with at least 2 years in an advanced role.

Responsibilities

Resolve high-complexity card disputes and chargebacks with finesse.
Perform detailed research to support fraud detection and trend identification.
Manage daily card file processing, including authorizations, settlements, and hot card reporting.
Coordinate with vendors like Visa, MAP, Amplifi, and BDI on card-related issues.
Provide expertise for compliance-related reviews and policy updates.
Respond to escalated member inquiries and resolve complex card-related issues.
Train and support Card Services Specialist I and II team members.
Participate in cross-functional projects related to card operations and fraud prevention.

Benefits

Great Work Environment: Enjoy a well-lighted, heated, and air-conditioned indoor office setting.
Work-Life Balance: Typically 40 hours a week, Monday through Friday, with occasional travel for training and events.
Growth Opportunities: Be part of a team that values your expertise and supports your professional development.

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