Card Services Specialist

O Bee Credit Union•Lacey, WA

2h•$25 - $37

About The Position

O Bee Credit Union is hiring a Card Services Specialist to join our amazing team. This is a full-time role that plays a vital part in supporting our mission, our members, and our one-of-a-kind company culture. What You’ll Do: As our Card Services Specialist, you will play a vital role in delivering exceptional card-related support to our members. Your primary responsibilities will be to handle all aspects of our card management system and processes. This role actively contributes to process improvement initiatives, striving to enhance operational efficiency and maintain compliance with industry regulations. The Details: Location: Lacey, WA Pay Range: The range for this position is $24.87-$37.31 per hour with a target range of $24.87-$31.09 per hour, depending on relevant experience and qualifications. Why You’ll Love Working Here: Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades and festivals. First and foremost, we love our members. We offer a competitive benefits package, including: Employer-paid medical, dental, and vision insurance options 100% 401(k) match up to 4% of your salary Tuition reimbursement Charitable Volunteer Hours Incentive pay for achieving individual or company goals

Requirements

Must have high school diploma or equivalent.
Must have at least one year of customer service experience in financial services.
Must have at least one year of card services experience.
Strong proficiency in written and verbal communication, problem-solving, and attention to detail.
Proactive thought management and insightful collaboration.
Ability to mentor team members, lead training sessions, and support professional development.
Deep knowledge of card operations, fraud prevention, and dispute resolution.
Strong interpersonal and problem-solving skills to provide clear, effective solutions.
Ability to navigate financial systems, including card management platforms and digital banking tools.
Thrive in a fast-paced environment, adjust to evolving procedures, process and systems, and independently resolve complex issues.
Uphold ethical standards and safeguards sensitive financial and personal data.
Work independently while contributing to a supportive team culture with reliability and professionalism.
Understand financial regulations, industry standards, and credit union policies.
Embody the core values of trust, inclusion, integrity, community, and empowerment.

Responsibilities

Manage all aspects of card account operations including issuing, blocking, and renewing credit, debit, and ATM cards, locked PINs, blocked cards and travel memos.
Review and research card reports for exceptions, providing verbal authorizations to merchants, and assisting members with card-related inquiries such as activation, PIN management and fraud alerts.
Monitor real-time fraud alerts and unusual transaction patterns, promptly communicating with affected members to verify activities and prevent potential losses.
Collaborate with vendors and internal departments to resolve complex card-related concerns and improve processes.
Independently investigate and resolve fraud, disputes, and payment-related member inquiries.
Identify opportunities to streamline high-volume or labor-intensive processes, recommending improvements for efficiency
Act as the primary resolution point for complex card-related concerns, troubleshooting issues to ensure timely and accurate solutions.
Navigate multiple financial systems and applications to efficiently manage and maintain member accounts.
Work with merchants to research and resolve cardholder disputes.
Collaborate with accounting to balance GLs monthly or as needed and provide support for internal and external audits as requested.
Lead team members in research, reconciliation, and resolution of complex card service issues.
Provide exceptional member service through various channels, including phone, email, and electronic platforms.
Educate members on card features, benefits, and security practices to enhance their financial well-being.
Assist members with digital banking services, including online banking and mobile app support.
Maintain knowledge of all rules and regulations pertaining to cardholder services.
Ensure compliance with security, audit, regulatory, and privacy policies, including the Bank Secrecy Act.
Ensure compliance standards are upheld, and cardholder activity maximizes services while minimizing fraud and dispute losses.