Card Services Specialist (Temporary up to 6 months)

Banc of California • Brea, CA

1d

About The Position

The primary role of a Card Services Specialist is to provide support, perform
maintenance, complete servicing tasks, and deliver exceptional service to the
Bank’s business and commercial credit card clients. Performs all duties in
accordance with the Company’s policies and procedures, all U.S. state and
federal laws and regulations, wherein the Company operates. Performs all duties
in accordance with the Company’s policies and procedures, all U.S. state and
federal laws and regulations, wherein the Company operates.

Requirements

• 4 -5+ years’ prior banking experience with advanced knowledge of card products
• Advanced knowledge/experience with client service support
• Internally motivated, team-oriented, ability to make decisions, create change, and promote company and personal growth
• Excellent interpersonal, verbal and written skills
• Excellent time management and organizational skills
• Proficient in Microsoft Word and Excel

Responsibilities

• Provide exceptional, professional and responsive service and support clients utilizing credit cards and ancillary card products.
• Work hand-in-hand with internal teams to ensure the clients have outstanding, solution-oriented and reliable experiences.
• Ensure that the implementation and delivery of card services is completed within agreed upon timeframes, adhering to policies, procedures, and regulatory requirements.
• Provide client training on products and services ensuring best practices are implemented.
• Process requests for maintenance and modifications to existing card products and services.
• Collaborate with teammates and management in a resourceful and positive manner
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Performs other duties and projects as assigned.

Benefits

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed