Care Coordination Health Partner
About The Position
This department is where successful use of data and evidence based nursing care meets quality improvement, and practice transformation. Our department includes Clinic Care Coordinators who work directly with Norman Regional Clinics and their patients to provide an enhanced level of health promotion, care coordination, and disease management. We enjoy a collaborative process with both clinic based staff, acute care staff, and post-acute providers to ensure continuity of care, so our patients can truly consider Norman Regional Health System their medical home. The Care Coordination Health Partner see's patients in the clinic and/or via phone conference to assist patients with health care navigation needs. Job Summary Collaborates with Care Coordinators as well as Providers to assist with coordination of care with multiple external agencies to best serve the needs of the patient. Act as a patient advocate and liaison between the patient, caregivers, healthcare team and community service agencies. Keep abreast of current trends in the field and integrate knowledge gained into current work practice, with support of Care Coordination leadership. Utilize motivational interviewing skills and culturally sensitive methods to collaborate with patients. Maintains high degree of communication with Care Coordinators and other clinical team members to assist in ongoing care coordination needs and communicate/remove barriers. Planning/Organizing/Initiating Participates and supports departmental quality improvement initiatives by sharing ideas and experiences and is willing to encourage others to do the same. Provide exemplary customer service skills both with patients, caregivers and community partners.
Requirements
- Customer service experience preferred.
- Basic computer skills.
- Excellent communication both oral and written.
- Highly organized and self-motivated.
- Bachelor’s degree in any field.
- In lieu of degree will accept 4 years customer service experience or experience in the insurance/social work/medical fields.
- Two years customer service experience or experience in the insurance field/social work/medical fields.
- The American Heart Association’s Family and Friends CPR and/or Basic Life Support (BLS) training or retraining is required during orientation prior to providing patient care.
- CPR course and training must be maintained for the duration of employment.
Nice To Haves
- Bilingual preferred but not required.
Responsibilities
- Collaborates with Care Coordinators as well as Providers to assist with coordination of care with multiple external agencies to best serve the needs of the patient.
- Act as a patient advocate and liaison between the patient, caregivers, healthcare team and community service agencies.
- Keep abreast of current trends in the field and integrate knowledge gained into current work practice, with support of Care Coordination leadership.
- Utilize motivational interviewing skills and culturally sensitive methods to collaborate with patients.
- Maintains high degree of communication with Care Coordinators and other clinical team members to assist in ongoing care coordination needs and communicate/remove barriers.
- Participates and supports departmental quality improvement initiatives by sharing ideas and experiences and is willing to encourage others to do the same.
- Provide exemplary customer service skills both with patients, caregivers and community partners.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
