Care Coordinator Family Support

Elevance Health • New London, CT

1d • Hybrid

About The Position

Care Coordinator Family Support Seeking a Care Coordinator in Connecticut with expertise in case management, human services, family and/or community resources. Location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Candidates must live in Connecticut to be considered. Seeking candidates in the following areas: New London, Willimantic, Middletown and Norwich. Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law . Work Schedule : Monday - Friday 8:30am - 5pm. To accommodate the needs of families that you're supporting, flexibility to work outside these hours is expected. The Care Coordinator Family Support position provides individual and family support to ensure members are connected to community services, resources and the necessary care coordination. Also responsible for promoting clear communication among a care team and treating clinicians to support the members and families. Coordinates member-specific care plans within the network of care. Works collaboratively with ICC staff, families, consumers, community collaborative members, stakeholders and providers to assure the appropriate services are available to designated members. The goal is to achieve the greatest possible independence and quality of life by assessing individual needs and facilitating access to appropriate community services and supports. How you will make an impact: Empowers families through education and support to enable them to take a lead role in planning for and responding to their family's needs. Maintains direct contact with families through telephone and face-to-face visits as often as determined by the family's Plan of Care and based on the individual/family specific needs. Assists the family in accessing programs/services to address their needs, including but not limited to: mental health, substance use, domestic violence, basic needs, and parenting. Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. Identifies barriers to plan compliance and coordinates resolutions. Identifies opportunities that impact quality goals and recommends process improvements. Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. Coordinates identification of and referral to local, state or federally funded programs. Coaches members on ways to reduce health risks. Prepares reports to document case and compliance updates. Establishes and maintains relationships with agencies identified in appropriate contract. Other duties as assigned.

Requirements

• Requires a high school diploma and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• Case management experience.
• Experience and familiarity with community resources.
• BS/BA degree in a related field (Human Services, Social Work, Psychology, Substance Abuse, etc.) preferred.
• Experience with EHR (electronic health records) systems.
• Bilingual (Spanish) candidates preferred.
• Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

• Provides individual and family support to ensure members are connected to community services, resources and the necessary care coordination.
• Responsible for promoting clear communication among a care team and treating clinicians to support the members and families.
• Coordinates member-specific care plans within the network of care.
• Works collaboratively with ICC staff, families, consumers, community collaborative members, stakeholders and providers to assure the appropriate services are available to designated members.
• Assesses individual needs and facilitating access to appropriate community services and supports.
• Empowers families through education and support to enable them to take a lead role in planning for and responding to their family's needs.
• Maintains direct contact with families through telephone and face-to-face visits as often as determined by the family's Plan of Care and based on the individual/family specific needs.
• Assists the family in accessing programs/services to address their needs, including but not limited to: mental health, substance use, domestic violence, basic needs, and parenting.
• Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
• Coordinates identification of and referral to local, state or federally funded programs.
• Coaches members on ways to reduce health risks.
• Prepares reports to document case and compliance updates.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Other duties as assigned.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED